Service & Maintenance

Warranty & Service

We stand behind every SUN-CART. Here's what's covered, what isn't, and how our service process works.

Warranty Coverage

Lithium Battery — 5 Years. Motor — 2 Years. Controller — 2 Years.

Coverage begins on the date of delivery and applies to the original purchaser of carts bought directly from SUN-CART.

What's Not Covered

Consumable and wear parts (tires, brake pads, bulbs, upholstery, and similar items) are not included under warranty. Coverage is void for damage caused by misuse, accidents, unauthorized modifications, or repairs carried out by unauthorized parties. Normal cosmetic wear from everyday use isn't covered either.

How Our Service Process Works

1. On-site inspection — Our technician visits to diagnose the issue. This check-up is always free of charge.

2. Warranty-covered repairs — If the fault is covered under warranty, the repair — parts and labor — is completely free.

3. Wear parts & non-warranty repairs — If the fix needs a consumable or wear part not covered under warranty, we'll send a written quote breaking down the part cost and the labor fee to install it. Nothing is charged until you approve the quote.

4. Workshop repairs — If our technician determines the issue can't be resolved on-site and the cart needs to come into the workshop, transport to and from the workshop is the customer's responsibility.

After-Sales Service

Beyond warranty, our team offers maintenance and spare parts support across the UAE. We recommend a check-up every 6–12 months, depending on usage, to keep your cart running at its best.

Request a Service

Fill out the form below and our team will get back to you to schedule your visit — or reach us directly on WhatsApp.

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