Privacy policy

Last updated: August 2026

At Sun Cart, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what we collect, why we collect it, how we use it, and the choices you have — in plain language.

This policy applies to thesuncart.com and covers information collected when you browse our site, place an order, request a service, or contact us. Sun Cart (Suncart Electric Cars Trading) is the data controller responsible for your information.

Information We Collect

Contact & Identity — name, email, phone/WhatsApp number, and delivery address.

Order & Payment — items purchased, order value, and delivery details. Payments are processed securely by our payment provider; we do not store your card details.

Technical & Usage — IP address, browser/device type, and pages viewed, collected via cookies and analytics tools.

Communications — messages you send us via WhatsApp, our contact/service forms, email, or phone.

How We Use Your Information

To process, deliver, and support your order

To respond to enquiries, test drive bookings, and warranty/service requests

To send order updates and, only with your consent, offers or promotions

To improve our website, products, and customer experience

To meet our legal, tax, and accounting obligations in the UAE

Who We Share It With

We do not sell your personal data. We only share it with:

Payment providers, to process your payment securely

Delivery and logistics partners, to ship your order

Service providers who help us run our website, marketing, and customer support, under confidentiality obligations

Government or legal authorities, only when required by UAE law

Cookies

Our website uses cookies to help it function properly and to understand how visitors use it, so we can improve your experience. You can manage or disable cookies through your browser settings at any time.

Data Security

We use reasonable technical and organizational measures to protect your personal data from loss, misuse, or unauthorized access. Access to your information is limited to staff who need it to do their jobs.

Your Rights

Under the UAE's Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), you have the right to:

Know what personal data we hold about you and request a copy

Correct inaccurate or outdated data

Request deletion of your data, subject to any legal or accounting retention requirements

Object to or request restriction of certain uses of your data

Withdraw your consent at any time — for example, unsubscribing from marketing messages

To exercise any of these rights, contact us using the details below.

How Long We Keep Your Data

We keep your personal data only as long as needed for the purpose it was collected, or as required by UAE law (for example, financial and tax records).

Children's Privacy

Our website and services are not intended for individuals under 18, and we do not knowingly collect personal data from minors.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or the law. Updates will be posted on this page with a new "Last updated" date.

Contact Us

Questions or requests about your personal data? Reach out to us:

WhatsApp / Phone: +971 52 879 1086

Email: info@thesuncart.com