Refund policy

Returns & Refund Policy

We want you to be happy with your SUN-CART purchase. Here's how returns and refunds work, in plain terms.

Returns

You may return a vehicle within 7 days of delivery if it is unused and in its original condition. Return transport is arranged and paid by the customer.

Condition for Refund

The cart must come back unused, with all accessories, charger, key, and documentation included. Units that show use beyond a normal handover check, wear, or damage may not be accepted for return.

Refund Amount

Approved refunds are returned to your original payment method within 7–14 working days.

Listing Differences

Minor differences (paint shade, decal placement, accessory brand, small trim details) follow the actual unit and are not grounds for refund. If a material item differs from the listing (tires, front bumper, front basket, seat count, battery, motor or controller), we correct it free of charge, or you may cancel and receive a refund.

Defective or Faulty Units

If the issue is covered under warranty, repairs are free of charge — no return needed. See our Warranty & Service policy for details.

Cancel Before Dispatch

Changed your mind before the cart ships? Cancel free of charge. We send photos of your actual cart before delivery; if you are not happy with the color in those photos, you may cancel before dispatch at no charge.

What's Not Covered

Damage from misuse, accidents, unauthorized modifications, or improper handling isn't eligible for refund.

Need Help?

Message our customer service team on WhatsApp to start a request or ask a question — we'll walk you through it.