Refund policy

RETURNS & REFUND POLICY
We want you to be happy with your SUN-CART purchase. Here's how returns work, in plain terms.

RETURN WINDOW
You may request a return within 7 days of delivery. After that, we're unable to accept returns.

CONDITION FOR RETURN
The cart must come back in its original condition, with all accessories, charger, key, and documentation included. Normal test-driving is expected — but significant usage, wear, or damage may affect approval or the refund amount.

REFUND AMOUNT
If your return is approved, a deduction of 10–20% of the purchase price applies, based on the cart's condition and usage at inspection. Approved refunds are returned to your original payment method within 7–14 working days.

DEFECTIVE OR FAULTY UNITS
If the issue is covered under warranty, repairs are free of charge — no return needed. See our Warranty & Service policy for details.

CANCEL BEFORE DISPATCH
Changed your mind before the cart ships? Cancel free of charge, no questions asked. Once dispatched, the standard return process above applies.

WHAT'S NOT COVERED
Damage from misuse, accidents, unauthorized modifications, or improper handling isn't eligible for return or refund.

NEED HELP?
Message our customer service team on WhatsApp to start a return or ask a question — we'll walk you through it.